Privacy Policy

Introduction

EBC Windows Ltd is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you interact with our website, request quotes, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

We may collect the following personal information:

• Name, address, email, and phone number

• Details of your enquiry or project

• Any other information you provide voluntarily

We do not collect sensitive personal data (such as financial or health information) unless required for service delivery.

How We Use Your Data

Your information is used to:

• Respond to enquiries and provide quotations 

• Improve our services and website experience

• Comply with legal obligations

We will never sell your data to third parties.

Sharing Your Data

We may share your information with:

• Trusted service providers (e.g., subcontractors, delivery partners) for project completion

• Legal authorities if required by law

We ensure that any third party we share data with handles it securely and in line with UK GDPR.

Cookies

Our website uses cookies to improve usability and performance. You can manage or disable cookies via your browser settings.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, or as required by law (e.g., financial records).

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion or restriction of your data

• Object to processing

• Withdraw consent at any time

To exercise your rights, contact us at sp@ebcwindows.co.uk

Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.